That makes it very hard to tell when you’re done unless you’re staring intently at yourself in a mirror. With the existing model, the pressure warning light - which tells you if you’re pressing too hard on your teeth - and countdown timer is on the brush itself. Before shipping your device, we recommend you call the authorized Service Center to discuss your service needs.The new flagship is the iO10 with iOSense, which the company is calling the “ultimate oral health coach,” which eliminates one of the biggest problems with the iO9. If the product warranty has expired, a quote will be sent to you for approval and payment, prior to any service. We will cover all repair costs and return shipping to you.įor Out of Warranty service: You can still send your device to an Oral-B Authorized Service Center for service at your own cost. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. If you include your e-mail address, the Oral-B Service center will send you updates when the product is received and when product is shipped back, along with a tracking number.Īll products sent in for service must be well packaged and sent in a box suitable to withstand normal freight handling.
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